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Home | News | New role takes customer care to the next level

New role takes customer care to the next level

This news release was published on: 16 February 2018

Nick Gibson
Nick Gibson

Ferryspeed’s customers are now receiving an enhanced experience thanks to the appointment of a Customer Liaison Manager.

Nick Gibson joins the company and brings with him a wealth of experience in respect of Channel Island shipping.

As Customer Liaison Manager, Nick’s supporting role bridges the gap between customer services and the customer. He responds and reacts to enquiries regarding anticipated and shipped freight, to ensure they reach their destination in an efficient and timely manner.

Nick believes it’s important to consider all the eventualities when monitoring traffic. “Managing the cargo issues that arise with Channel Island logistics is the same as anywhere else – except the Channel Islands is a very specific market,” explained Nick.

“There are 145 miles of ocean between Portsmouth and our receiving depots in Jersey and Guernsey, which can be subjected to disruption because of bad weather. The Channel Islands are very dependent on the UK for much of their needs – for everything from groceries to animal feed, and all manner of urgent cargo” explains Nick.

“Part of my role is to assist with, and ensure this happens and because Ferryspeed operates on two sailing per day, there’s plenty of opportunity to ensure essential supplies arrive efficiently” said Nick.

Nick has worked in Channel Island shipping since leaving school and says he remembers when Ferryspeed started in the mid-80s. “I’ve watched Ferryspeed grow and evolve into the company it is now.

“I’m delighted not only to be joining Ferryspeed and to be able to bring my experience and shipping experience to the company, but to play my part in providing the vital service to the residents of the Channel Islands,” Nick said.

When he’s not at work Nick, who has been married for 30 years, is kept busy with his four sons, two grandchildren and a variety of hobbies including playing the piano and guitar, musical theatre and reading.

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